level one answers the call for multi-family maintenance

The roof is leaking. The freezer is not freezing.
The elevator is not working. If it’s a problem for
your resident, it’s a problem for you. We manage maintenance requests so your team is free to do what they do best, while ensuring current residents get the attention they need. Level One is the country’s premier maintenance call center dedicated solely to the multi-family industry. Our professional associates, thorough training and proprietary software have made us a leader in the industry.

Level One Maintenance On-Call helps decrease maintenance response times, exceed resident expectations, and improve resident satisfaction.

We manage maintenance requests.
Level One’s expertise in managing maintenance
requests for the multi-family industry enables us to deliver a multitude of services to help you retain more leases.

We handle and deliver emergency and non-emergency requests, 24/7/365.
Our dedicated phone line ensures no calls are missed, minimizing potential resident frustration.
Immediate and thorough electronic logging of all maintenance requests gives you extended visibility into your service operation.
Prioritization, routing and acceptance of emergency tickets ensures you always have the right staff on the right ticket at the right time.
Following-up with residents on closed tickets to ensure proper completion leads to higher resident satisfaction levels.

Resident Satisfaction. Take it to the next level.
Quality service creates loyalty and a positive living experience. When renters don’t receive satisfactory service, they may be tempted to look for a new apartment. If you want to enhance your residents’ experience and improve your apartment community, Level One can help by managing your maintenance requests.

If a maintenance call goes into voice mail, it’s a missed opportunity for immediate resident satisfaction. If an email is not promptly answered, it’s a missed opportunity for resident satisfaction. By answering service requests live and automating emergency dispatching, costly turnover is minimized.

Make maintenance a priority.
Although maintenance is proven to directly impact leases, it may not be viewed as a top priority by your office personnel. They may be too busy to immediately process and route the request. They may be focused on more prospecting activities – planning marketing campaigns, scheduling events, or giving tours. Worse, they may view maintenance requests as a nuisance. Make maintenance a top priority in order to protect leases. Maintenance drives resident satisfaction and by outsourcing this function to Level One, your resident’s service requests will be handled professionally and efficiently. It’s your lease on the line.



 

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