non-emergency tickets

The dishwasher is broken, lighting is out in the common area or the garbage disposal isn’t working.

With non-emergency service requests, tickets are entered into your web-based property management software and into Level One’s proprietary maintenance software. From here, rules set up in our software by your property determined that the request was not an emergency, thus, a dispatch was not sent. The ticket resides in your web-based system and a copy is sent to you via email.

View Call Process for Non-Emergency