emergency tickets

The front door won’t lock. There is no heat. The refrigerator isn’t working.

Non life-threatening emergency requests are logged into your web-based property management software and Level One’s proprietary maintenance software. Rules in our software set up by your property determined the request is a non life-threatening emergency. The cascade routes emergencies via land line, cell phone or pager. The dispatch requires an acceptance by a maintenance technician to complete the cascading notification process.

Properties can also establish which maintenance technician should be called in various schedules and orders. The automated cascade will continue to call the on-call list until the emergency is recognized and accepted. Rules established by the property determine what is deemed an emergency, reduce unnecessary emergency dispatches and minimize possible overtime pay.

When an emergency is dispatched to the technician’s phone, the following is available:

Verbal automated notes with emergency type,
resident home #, building #, unit #, work order # and street address
A recording of the actual maintenance request
Quick connect technology immediately connects and records the technician conversation with the resident reporting the emergency with the simple press of a button

The overall experience for the technician and the resident is superior because our Maintenance On-Call technology allows a quick, complete, and transparent flow of vital information.

View Call Process for Emergency